Serving Grand Rapids, Ada, Cascade, East Grand Rapids, Rockford, Forest Hills, Caledonia, Lowell, and more!

Grand Rapid’s

Premier Christmas Lights Installation

PRIVACY POLICY & TERMS

Effective Date: September 12, 2025

This Privacy Policy explains how we collect, use, protect, and handle your personal information, including data submitted through forms and for SMS communications. We comply with applicable U.S. privacy and communication regulations, including A2P 10DLC, TCPA, and CTIA guidelines, to ensure the protection of your Personally Identifiable Information (PII).

Information We Collect

We may collect personal information you voluntarily provide, such as your name, email address, physical address, and phone number. This information is collected when you register on our site, fill out a form, sign up for our newsletter, or provide your contact details to receive promotions, quotes, or other communications.

How We Use Your Information

We use the information we collect to:

Administer contests, promotions, or surveys.

Send periodic emails regarding your order, products, or services.

Follow up with you after correspondence (live chat, email, or phone inquiries).

For phone numbers, we use them to send SMS communications, such as promotional offers, order updates, reminders, and other relevant information, but only if you have given explicit consent.

SMS Communication & Consent

By checking the SMS opt-in box on our forms, you agree to receive recurring automated marketing text messages from us at the phone number you provided. Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply. To unsubscribe, you can reply STOP. For support, reply HELP.

Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. We may share mobile information with trusted messaging service providers (e.g., aggregators or SMS platforms) solely to deliver our text messaging services, under strict confidentiality agreements. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Use of Cookies

We use cookies, which are small data files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). This enables our systems to recognize your browser and capture and remember certain information.

We use cookies to:

Understand and save your preferences for future visits.

Compile aggregate data about site traffic and interactions to offer better experiences and tools in the future.

You can set your computer to warn you each time a cookie is being sent, or you can choose to turn off all cookies. However, if you do, some features of our site may not function properly.

Your Rights and Data Security

Your personal information is protected behind secured networks using industry-standard encryption, such as Secure Socket Layer (SSL) technology. Sensitive payment information is processed through secure third-party gateways and not stored on our servers. Access is restricted to a limited number of authorized personnel bound by confidentiality obligations.

You can opt out of SMS communications at any time by replying STOP. You may also contact us to access, update, or delete your personal data.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Revisions will be posted on this page and will apply immediately upon posting.

Commitment to Compliance This Privacy Policy has been developed to adhere to the latest industry standards and carrier guidelines, including but not limited to A2P 10DLC, TCPA, and CTIA regulations. Our commitment is to ensure the integrity, security, and responsible use of your data, providing a trustworthy communication experience.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the contact information provided on our website.

Terms & Conditions

Effective Date: September 12, 2025

By accessing or using our website, you agree to be bound by these Terms and Conditions and all policies referenced herein. If you do not agree, you should not use this site.

1. General Use

This website and its content are provided for your personal and non-commercial use. The content, including text, images, and other material, is our property. You may not reproduce, distribute, or modify any part of the site without our express written consent.

2. SMS Messaging

Our SMS messaging services are governed by a separate SMS Terms & Conditions document. By opting in, you agree to receive messages from us as described in those terms.

3. Privacy

Your use of our website is also governed by our Privacy Policy. We encourage you to review our Privacy Policy to understand our data collection, use, and security practices.

4. User Conduct

You agree not to use our website in a way that is unlawful, harmful, or interferes with the proper functioning of the site. Prohibited actions include, but are not limited to:

Attempting to gain unauthorized access to our systems.

Transmitting malicious code or viruses.

Using the site to send unsolicited messages (spam).

5. Intellectual Property

All content on this site, including trademarks, service marks, and logos, is our property and protected by intellectual property laws. You may not use these without our prior written permission.

6. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of this website. Our services are provided "as is," without warranties of any kind.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and any applicable state laws, without regard to its conflict of law provisions.

8. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the site constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Servicing Grand Rapids, Michigan and surrounding areas.

Copyrights | Firehouse Christmas Lights.